Help


Q&A

The registration code is provided by the school. If you have not been provided with this code, please contact the school directly.
If you have forgotten your password and need to reset it, click Forgot password and enter the email you used at registration. Within a few minutes, you'll receive an email with instructions to reset your password.
Your member number, or member ID, is a number assigned to your account and points to your account information, activity, school, and caterer. If you need help with your account, you will need to provide your member number. Your member number can be found in the upper right-hand corner of both the Home and Account pages once you've logged in.
The cut-off date, as well as the charge to be incurred, depends on your school and caterer. To find caterer-specific cut-off information, you can:
  • Login and return here (the information will be provided here once you've logged in) or
  • Login, continue to the Order menu calendar, and the information will be displayed above the calendar.
The reason that we have these fees in place is to ensure that each and every meal delievered is one that surpasses expectations! Late orders mean last minute runs for our distributors and chefs, and we refuse to serve anything less than the best!
Please note that neither the school nor LunchDirect customer support are able to override the cut-off once it has passed.
  1. The most common is where the parent selected the meal but did not finish checking out.
  2. The parent completed the order, but the caterer needed to make a substitution (Covid has increased shortages, requiring substitutions). This is further outlined in our Terms of Service.
  3. Upon receipt of meals each day school confirms menu counts, which validates distribution availability. The school should advise the caterer on shortages (w/cc to LD). Or advise parents/guardians if an error occurred.
  4. Check with the school on the Weekly Distribution Report they use for delivery to see if there was something in error (i.e. wrong classroom, different name, etc.).

Internal Ref: 401

Covid presents a challenge for our caterers, schools, and parents.

The caterer makes a determination regarding cancellations and credits, then communicates that to LunchDirect. LunchDirect will communicate back to the school. 

The school will communicate with the parents on how the situation is being handled.

Lunch Direct will handle cancellations as directed by the caterer. If approved, meals will be canceled and credits applied to the parent account for automatic use on later orders.

 

Internal Ref: 400

The LunchDirect program is a partnership. It requires communication between the school, caterer, and LunchDirect.

The school is the first contact point. They need to notify the caterer of a closure to avoid having the caterer prepare and deliver the meals.  

 If weather is severe and a closure is probable, the caterer should contact the school to decide on a course of action. 

In order for LunchDirect to issue a credit for prepared meals, the caterer must verify the situation, and agree to the credit. The credit will be used on the next purchase. 

LunchDirect will advise the school of the status of the request and credits related to the closure. They will communicate that information to the parents.

Please be patient on receipt of the credits as this back office activity will follow the actual administration of the closures. Your credits will be displayed after you sign in under the Account tab in the green Account Credit line. The credits will automatically be applied against your next purchase.

Thank you for your understanding.

Internal Ref: 405




General Information

LunchDirect does not provide refunds. This includes unused lunches or credits. Paid meals can be deleted and be credited to the parent account for future orders up to a week in advance.

Note: If a student misses a meal due to sickness, or an unplanned missed school day, no refund or credit is available. This is the same policy as the school has for tuition. 

The school is aware of student absences and will use the meal for another child if needed.  

Policy is...                                                

Internal Ref: 398

LunchDirect orders are NON-REFUNDABLE and non-transferrable. Orders can be cancelled and a credit placed into the parent account for automatic use on a future purchase. 

The cancel meal function is self-administered by the parent before the weekly cut-off. Just select the order calendar for the student, and the day to cancel. It will ask to verify the cancellation, select yes.

Credits are an internal accounting method for meal cancellations. Credits have no cash value. Credits are displayed when checking out. They are a method of cancelling an order, cost-effectively.

The credit system has been used for over a decade and has allowed parents to change delivery dates and handle special situations while ensuring children get their meals.

Internal Ref: 399

You can also find how many credits you have by going to the bottom of your Account page.
The cut-off date, as well as the charge to be incurred, depends on your school and caterer. To find caterer-specific cut-off information, you can:
  • Login and return here (the information will be provided here once you've logged in) or
  • Login, continue to the Order menu calendar, and the information will be displayed above the calendar.
The reason that we have these fees in place is to ensure that each and every meal delivered is one that surpasses expectations! Late orders mean last minute runs for our distributors and chefs, and we refuse to serve anything less than the best!
Please note that neither the school nor LunchDirect customer support are able to override the cut-off once it has passed.
To view your transaction history, navigate to your Account page and click on Payment History. This will provide an overview of your transactions. For detailed information, click the view to the right.
We accept the following credit and debit cards:
  • Visa
  • Master Card
  • American Express
  • Discover
Credit Card processing is handled by Elavon and InternetSecure. LunchDirect does not retain any credit card information.
For the most up-to-date allergen information, reach out to your caterer.
Or see our Allergy PDF here.

If you still have a question, see our Helpful Links page.

Phone:

+1 (678) 353-3267

As a result COVID-19, we are experiencing an increase in the volume of our customer support requests. Your concern is very important to us and we are working to get back to you as soon as possible.